1. About Vör Orders

Vör Orders is the wholesale and bulk ordering platform for Vör Foods, a leader in private-label and bulk nut butter production since 2016. We specialize in high-quality nut butters and ingredient solutions, serving emerging food brands, private-label clients, and commercial buyers.

At Vör Orders, we are committed to transparency, reliability, and efficiency, ensuring that every customer—whether purchasing bulk ingredients or wholesale-ready products—has a seamless experience.

This page serves as a comprehensive guide to our policies, terms, and conditions. By placing an order with Vör Orders, you agree to the terms outlined below.

2. Ordering & Payment Policies

Placing an Order

• Orders can be placed directly through www.VorOrders.com for bulk and wholesale purchases.

• For custom formulations, private-label partnerships, or large-scale orders, please contact us before placing an order.

• All orders are processed in the order they are received.

Payment Methods

We accept the following payment methods:
✔ Credit/Debit Cards (Visa, Mastercard, AMEX, Discover)
✔ Apple Pay
✔ PayPal

Orders must be paid in full before processing. Unpaid orders will not be fulfilled.

Order Processing & Lead Times

• Standard orders typically are shipped from our facility within 1-3 business days after payment is received.

• Large or custom orders may require additional processing time depending on production schedules.

• If a delay is expected, we will notify you promptly.

📌 For urgent orders, please contact us before placing your order to confirm availability and expedite processing.

3. Shipping Policy

Shipping Methods & Carriers

We utilize multiple shipping carriers based on order size and weight:
✔ Small & Mid-Sized Orders: Ship via UPS or USPS
✔ Palletized & Bulk Shipments: Ship via Freight Carriers or Dedicated Logistics Partners

Shipping Costs

• Shipping costs are calculated at checkout based on weight, dimensions, and destination.

• Large bulk shipments may require custom freight quotes, which we will provide before processing.

Delivery Timeframes

• Standard Shipping: Orders typically arrive within 2-5 business days after fulfillment.

• Expedited Shipping: Available upon request (additional fees apply).

• International Shipping: Currently, we only ship within the United States.

📌 For large freight shipments, ensure your receiving dock is prepared for palletized delivery.

4. Return & Refund Policy

Vör Return Policy

At Vör, we take pride in providing our customers with the highest-quality nut butters and food products. Due to food safety compliance and our commitment to product quality, we are unable to accept returns of opened products.

However, we do accept returns of unopened products within 30 days of purchase. To be eligible for a return, the item must be in its original packaging and in the same condition as when it was received.

Return Guidelines:

✔ Unopened Product: Must be returned within 30 days from the date of purchase.
✔ Condition: Product must be in original packaging and unopened.
✔ Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).

Refund Process:

• Once we receive the unopened returned item and verify its condition, a refund will be processed to the original payment method within 5-7 business days.

• Refunds may take additional time to appear in your account depending on your bank.

How to Initiate a Return:

To start a return, please visit our Contact Page and submit a request with your order number and reason for return. Our team will provide return instructions promptly.

📌 For any questions about our return policy, feel free to reach out—we’re happy to help!

5. Privacy Policy

What Information We Collect

• Name, business details, and contact information (for order processing).

• Payment details (securely processed via encrypted payment gateways).

• Website usage analytics to improve customer experience.

How We Use Your Information

• To process and fulfill orders efficiently.

• To provide customer support and order updates.

• To comply with legal and security requirements.

✔ We do not sell or share personal data with third parties.
✔ All payment information is encrypted and securely processed.

📌 For questions about data privacy, contact us directly.

6. Terms & Conditions

Use of Website

By using VorOrders.com, you agree to:
✔ Provide accurate, complete, and updated information when placing an order.
✔ Use the website only for lawful purposes and not engage in fraudulent transactions.

Product Availability & Pricing

• We reserve the right to update pricing, product availability, or specifications at any time without prior notice.

• If a pricing error occurs, we reserve the right to cancel or modify affected orders before processing.

Order Cancellations & Modifications

• Orders can be canceled or modified before they have been shipped.

• If an order is still in processing and has not yet shipped, contact us immediately to discuss potential modifications.

Liability Disclaimer

• Vör Orders is not responsible for delays due to carrier issues, supply chain disruptions, or unforeseen circumstances.

• Our products are manufactured under strict quality control standards, but we do not guarantee compatibility with all dietary preferences, allergies, or food regulations outside of our published specifications.

📌 For detailed product specifications, please contact us before purchasing.

7. Contact Us

For any inquiries regarding orders, policies, or product information, please visit our Contact Page to submit a request. Our team will get back to you as soon as possible.

🔗 Contact Us Here

We’re here to ensure your experience with Vör Orders is seamless, efficient, and backed by the highest quality standards.